SHIPPING AND RETURNS

At Flourish Hair Co, we strive to provide our customers with the best shipping experience possible. Please read our shipping policy carefully to understand our practices.

1. **Processing Time**: Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. **Shipping Rates and Delivery Estimates**: Shipping charges for your order will be calculated and displayed at checkout. Delivery times are estimates and commence from the date of shipping rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

3. **Shipment Confirmation and Order Tracking**: You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. **Customs, Duties, and Taxes**: Flourish Hair Co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. **Lost or Stolen Packages**: Flourish Hair Co is not liable for lost or stolen packages once they have been shipped and a tracking number has been provided. If your package has been lost or stolen, please contact the shipping carrier directly using the shipping information provided in your shipping confirmation email to resolve the issue.

Return Policy

Due to the nature of our products, we do not accept returns or exchanges unless there is an error on our part. Our return policy is as follows:

1. **No Returns or Exchanges**: All sales are final. We do not accept returns or exchanges for any products once they have been shipped.

2. **Order Errors**: If we made a mistake with your order, such as sending the wrong item or quantity, please contact us within 7 days of receiving your order. We will review your case and provide a resolution, which may include sending a replacement or issuing a refund, at our discretion.

Contacting the Shipping Carrier

If your order is lost, stolen, or damaged after it has been shipped, please contact the shipping carrier directly to file a claim. Below are the steps to contact the shipping carrier:

1. **Locate Your Tracking Number**: Refer to the shipment confirmation email sent by Flourish Hair Co, which contains your tracking number and the carrier’s details.

2. **Visit the Carrier’s Website**: Go to the official website of the carrier (e.g., USPS, UPS, FedEx, etc.) and navigate to their contact or support section.

3. **File a Claim**: Use your tracking number to file a claim or report an issue with your shipment. Follow the carrier’s instructions to complete the process.

Error Resolution

In the unlikely event that there is an error on the part of Flourish Hair Co, such as sending the incorrect item, please follow these steps to resolve the issue:

1. **Contact Us**: Email us at info@flourishinghairco.com with your order number, details of the error, and any relevant photos.

2. **Review and Confirmation**: We will review your case and confirm if an error was made.

3. **Resolution**: Once confirmed, we will provide a resolution, which may include sending a replacement product or issuing a refund, at our discretion.


For any questions or concerns regarding our shipping and return policy, please contact us at:

Flourish Hair Co